For businesses that use IdentitySure products for its own internal business operations or as an exclusive tool offering passed on to its clients, we provide management consulting and technical support to executive management and line professionals to provide guidance on their optimal use.
Some anti-fraud and compliance organizations purchase IdentitySure licenses to add our products as a tool within their broader investigative toolkit. Under these circumstances, we provide investigative and analytical consulting to the investigator-level. Here we guide best practices and suggest ways that our products can be applied in innovative or new ways to help conduct new types of audits or investigation tasks customized to solve unique hard problems by our customers.
For individual users, we have a fully staffed customer relations call center that can answer substantive questions unique to various situations of sharing certain types of information or sharing information with certain types of recipients. These services include technical support on glitches occurring with individual software copies of the customers mobile or PC application.